La República Ineficiente: [Capítulo VII: Pensando la Argentina Eficiente] Balanced Scorecard for Government and Nonprofit Agencies

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"...Thus far in the chapter we’ve peered through the window of performance measurement in both the public and nonprofit sectors. Clearly both sectors have seen the benefit of measurement and have embarked, with varying levels of effort and success, on measurement initiatives. What has been lacking, however, is the answer to this seemingly simple question: “Is what we’re doing (both in the public and nonprofit sectors) making a difference – is anyone better off as a result of our efforts? To answer that question, executives, managers, and employees alike need to view performance from a broader perspective. They require a system that not only counts the inputs and outputs of the system, but one that provides an opportunity to assess progress in reaching the organization’s true mission. The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of 21st century nonprofit and public organizations. Figure 2 – 1 displays the Balanced Scorecard model which is applicable to public and nonprofit enterprises. We can use this diagram to differentiate between private and public and nonprofit sector use of the Scorecard..."